Support
Written and maintained by one person. Write in English or in French — you will get an answer from the author, not a bot.
The fastest way, and usually the only one needed.
Response time
Usually within two working days. Bug reports that come with a reproducible case get looked at first, and often become a test in the test bench — that is how this device is built.
What to put in the message
So that the first reply is the useful one rather than a list of questions:
- Your Live version and system — for example Live 12.2.1, macOS 15.3.
- The version of MaxTracker, as shown in the title bar of the tracker window — for example Lead Synth – MaxTracker 1.1.
- What you did, what you expected, and what happened instead.
- If it concerns playback: whether the clip exported from the same pattern behaves the same way. That single detail settles half the questions on its own.
Before writing
The documentation and the FAQ cover the questions that come up most: the Live version requirement, the macOS key-repeat setting, why a tight repeat sounds different from the exported clip, and why an effect cell is drawn in grey.
Ideas and feature requests
Very welcome, and the surest way to influence the next version. Tell us what you would write if the grid let you — the more concrete the musical situation, the better. More than one command in the current version began as a user's email.
Order and billing
Invoices, VAT numbers and payment questions are handled by Gumroad, the merchant of record — quote the order number from your receipt email. Write to us as well if it concerns the licence or the download itself.